We're here for you
- Stemba Support
Some days
you just need
a quick answer
Some days you want someone
to sit with you through the
confusing bits.
You'll find both on this page
- Stemba Support
Some days you just need
a quick answer
Some days you want someone to sit with you
through the confusing bits.
You'll find both on this page
- Get help
How can
we help today?
-
Ask Luna
Luna is our AI assistant. She is available 24/7, and can help you with whatever you need:
- understand your Daysy lights
- troubleshoot readings
- find the right FAQ
- understand cycle basics
- learn what a change in
your pattern might mean
If she can't answer something, she'll guide you to a human who can.
Ask Luna -
Talk to a person
Sometimes you want a real human
Our support team is here to help with device questions, orders, or anything that's not quite behaving how you expect.
We reply Monday – Saturday, 9am – 6pm Singapore time. Outside hours we'll respond first thing the next working day.
Stemba Support -
Get quick answers
These are the questions we get asked most often:
- Why is my Daysy light yellow today?
- How long until Daysy understands my cycle?
- Can I use Daysy if my cycles are irregular?
- Where's my order?
View all FAQs
- Before you buy
Before you buy
Daysy is 99.4% accurate in identifying non-fertile days. When Daysy shows green, your fertile window has passed. It doesn't predict pregnancy or detect ovulation in real time — what it does is read temperature-based patterns across your cycle, so you know exactly where you are on any given day.
Yellow is normal — especially early on. It means Daysy is still building your personal pattern and isn't ready to classify the day with certainty. Most women see more yellow in their first one to three cycles, with green days increasing as the algorithm learns their rhythm. Yellow isn't a problem. It's Daysy being careful before it commits.
Most users see green days within their first cycle. The number grows as Daysy learns your pattern — by cycle two or three, most women have a clear, consistent picture of their fertile and non-fertile days. The first cycle has more yellow days than later ones, and that's expected. Daysy is building your personal baseline from scratch — give it the full cycle and the picture becomes clearer.
Yes — and it handles variation better than most tracking methods. Daysy evaluates each cycle individually rather than averaging your history, so it adapts whether your cycle runs 28 days one month and 36 the next.
Early cycles will have more yellow days as Daysy builds your personal pattern - that's the algorithm learning, not a limitation. If your cycles are consistently longer than 40 days, speak with a clinician before purchasing. If you're unsure whether Daysy is right for your situation, your clinician is the right first conversation.
With irregular cycles, Daysy typically needs one to three cycles to build a reliable pattern. You'll likely see more yellow days in the first cycle — that's Daysy learning your rhythm, not a sign something's wrong. Most women in this situation have a much clearer picture by cycle three, as the algorithm adapts to your specific temperature signals.
Daysy handles cycle variability well. Its algorithm evaluates each cycle individually rather than averaging your history — so it adapts whether your cycle runs 28 days one month and 38 days the next. That's what makes it different from apps that predict based on past averages: Daysy responds to what your body is doing now, not what it did last time.
Daysy works for cycles between 19 and 40 days. If your cycles regularly exceed 40 days, it's outside the range Daysy is designed for — the algorithm needs data within that window to classify with confidence. For cycles consistently above 40 days, we recommend speaking with a clinician before purchasing. When cycle length sits outside typical range, clinical investigation gives you better answers than any tracking device can. If your cycle occasionally runs longer but isn't consistently above 40 days, that's a different picture — Daysy can still build a reliable pattern for you.
Not yet — but the timing is closer than most women expect. Prolactin, the hormone that supports milk production, suppresses ovulation and affects basal body temperature, which means the signals Daysy relies on aren't reliable during this period. Most women start using Daysy once their first postpartum cycle returns, typically around six weeks after breastfeeding ends. If you're unsure about timing, your GP or midwife can advise.
Yes. Missing an occasional reading won't erase your progress — Daysy recognises patterns over time, not through perfect daily input. Daysy needs at least three hours of uninterrupted sleep before your morning reading, so on nights that weren't settled — shift changes, jet lag, illness, or a rough night — skip the reading. Consistent readings on settled mornings are what build your cycle picture. Daysy is designed for real life, not laboratory conditions.
Yes. The DaysyDay app is included at no additional cost and has no subscription fee. Your S$449 covers the device and lifetime app access on iOS and Android.
Three differences that matter: Daysy measures to 0.018°C — about five times more precise than wearable alternatives. There's no subscription and no separate thermometer required. And Daysy's algorithm is built on 40 years of research and reads your actual temperature each morning, rather than predicting from cycle averages the way apps do.
It means the accuracy figure has been tested in published research, not just claimed. A peer-reviewed study followed 5,328 users across approximately 107,000 cycles — published in the European Journal of Contraception & Reproductive Health Care (van de Roemer et al., 2021). Daysy's algorithm has been evaluated across 17 clinical studies in total. Clinically validated means there is a body of evidence.
- Common questions
Using Daysy
Daysy begins recognizing your rhythm within the first few weeks of consistent use.
It’s completely normal to see more yellow days early on - that’s just the algorithm making sure it has enough information to classify your fertile and non-fertile days with confidence.
As more readings build over time, your pattern becomes clearer, and your lights become more personalised.
If you’re ever unsure about what Daysy is showing, Luna or our support team can help you understand what’s happening.
Here’s the simplest way to read Daysy’s lights:
● Green = Days classified as non-fertile
● Red = Days classified as fertile or possibly fertile
● Yellow = Days when Daysy needs a little more information before deciding
Yellow lights are normal, especially early on. They're Daysy being careful, which is exactly what you want from a device making daily decisions about your cycle.
Missing a day won’t undo anything, and you don’t need to start again. Just take your next reading as usual. Daysy works by recognising patterns over time, not by expecting you to be perfect every
single morning.
If you’ve slept badly, travelled, or had more alcohol than usual, it’s okay to skip that day.
Your pattern will still be there when you’re ready.
Your waking temperature can shift slightly depending on:
● disrupted sleep
● illness
● alcohol
● travel or time zone changes
● night sweats
● certain medications
One or two unusual readings are normal - it’s the overall pattern that matters. If something looks unusual and you’re not sure why, Luna can help you interpret your recent readings. Or you can message our support team for a second opinion.
Yes, many women with irregular cycles use Daysy and find it helpful.
If your cycles fall within 19–40 days, Daysy can usually build a clear pattern over time, even if each cycle looks a little different.
If your cycles are consistently longer than 40 days, or vary dramatically from month to month, Daysy may need more yellow days to classify your fertile window.
If you’re not sure whether Daysy is right for your cycle, talk to Luna or message our team, and we’ll help you work it out.
Many women with PCOS use Daysy successfully, particularly when cycles fall within the 19–40 day range.
If your cycles are very long or unpredictable, Daysy may produce more yellow days because the algorithm needs more data to classify confidently.
If you have PCOS and are curious about how Daysy might work for you, you’re welcome to reach out. We’re happy to talk through what to expect.
Yes, although both stages come with hormonal changes that can make your temperature pattern shift more than usual.
Daysy will probably need time to understand your cycle again after birth or as you move through perimenopause. That usually means more yellow days in the beginning.
If you’d like help interpreting these early readings, Luna and our support team can guide you.
- Tech & Setup
Tech & Setup
Open the DaysyDay app, switch on Bluetooth, and follow the pairing steps.
Your first sync may take slightly longer as everything updates, but after that, it’s only a few seconds each day.
If syncing ever feels confusing or gets stuck, Luna can walk you through it - or you can send us a quick message.
A beep usually means one of four things:
● A short beep means your reading is complete
● A grumble-buzz means the sensor is not stable
● A longer buzz means the battery needs attention
● A single press sound means a button has been pressed
Tell Luna the sound pattern (one beep, two beeps, repeated, etc.), and she’ll help you pinpoint exactly what’s happening.
Switching Daysy to a new phone is really easy.
Just unpair Daysy from your old phone, install the DaysyDay app on your new one, and pair again. Your data follows your account, not your device, so nothing gets lost.
You can restart your Daysy through the app.
If things still don’t feel quite right, message us, and we can guide you through a reset step by step so you feel confident doing it.
- Cycle Health & Life Stages
Cycle Health & Life Stages
It's very unlikely that something is wrong.
One unusual temperature is usually just your body reacting to sleep, stress, or daily life.
What matters is the overall pattern. If several days in a row don't look like your usual rhythm, Luna can help you make sense of what you're seeing.
Ovulation timing can change naturally because of stress, illness, travel, disrupted sleep, exercise, or normal hormonal variation. Your cycle doesn’t have to be perfectly regular to be healthy.
Daysy adapts to your personal rhythm over time, even if that rhythm changes a little each cycle.
Yes, many women use Daysy alongside OPKs, TCM care, or other cycle-tracking tools.
Daysy gives a clear physiological signal (your temperature). Other tools can add context. Together, they often help women feel more confident about what their body is doing.
Not exactly.
Consistency helps, but what matters most is taking your reading right after waking, before moving around, eating, or drinking.
If you wake up earlier or later than usual, you can still take a reading. Just make sure you’ve had at least three hours of uninterrupted sleep.
- Orders, Shipping & Returns
Orders, Shipping & Returns
We ship from Singapore, which means local orders usually arrive within 3 working days.
If you need help tracking your order, just ask, and we’re happy to check it for you.
Yes. The price you see at checkout includes delivery and any applicable taxes for your order.
There are no surprise fees added after purchase.
You have 30 days to try Daysy at home. If it’s not the right fit, you can return it in its original condition for a refund - no hard feelings.
We’d rather you choose something that genuinely supports you.
Daysy comes with a 2-year warranty that covers manufacturing faults.
It doesn’t cover accidental damage, loss, or misuse. But if something unexpected happens, message us anyway. We’ll always do what we can to help.
● Daysy device
● USB charging cable
● Quick-start guide
● Warranty information
● Access to the DaysyDay app
If anything is missing or doesn’t look right when your package arrives, let us know, and we’ll sort it quickly.
- Safety, Accuracy & Trust
Safety, Accuracy & Trust
Daysy is 99.4% accurate in identifying non-fertile days. When Daysy shows green, your fertile window has passed. That figure comes from a peer-reviewed study of 5,328 users across approximately 107,000 cycles.
If you’re curious about how this works, our Science page breaks it down in simple language.
No, and we want to be very clear about that.
Daysy isn’t cleared or sold as contraception, and it isn’t designed to prevent pregnancy.
Its purpose is to help you understand your cycle by showing you temperature-based patterns.
If you need contraception, it’s important to use a method tested and approved for that purpose.
If you’re unsure where to start, a clinician can help you explore your options, and Daysy can still be a helpful tool alongside that conversation.
Daysy doesn't diagnose medical conditions or confirm hormone levels — that's a clinician's job.
What it can do is help you observe your temperature patterns over time.
If something looks unusual or you’re feeling unsure, that information can be useful to bring to a clinician, and you can always talk to us or Luna first if you need help interpreting it.
Still need help?
If something doesn't feel clear
(or you just want someone to walk through
it with you), we're here.
You're always welcome to ask
- More from Stemba
We'd love to give you more
If you'd like calm, clear guidance about your cycle and women's health (and first glance at our new products), you can join our email community.